nu day jewelry co. (NDJC) offers a 100% money back guarantee. If for any reason you are not happy with your purchase, we will gladly return your payment. Items must be returned within 30 days of receipt of the item. NDJC offers free domestic return shipping on all items processed through our customer service department: firstname.lastname@example.org
Any item with a warranty issue may be returned for replacement or repair as stated in NDJC’s warranty. NDJC offers free domestic shipping on all warranty issues. Warranty issues must be processed through our customer service department: email@example.com
Vintage & Estate
NDJC provides an independent gemological document for every item listed as vintage or estate. NDJC hires an independent certified appraiser/ GIA graduate gemologist for this evaluation.
Vintage and estate items are pre-owned or used. These items can exceed 100 years of age, it is recommended that extra care is used while wearing these items. Each item will be inspected prior to shipping and is covered under NDJC's stated warranty. Regarding manufacturer’s warranty, NDJC acts as the manufacturer for any issues related to such defects in these two categories.
NDJC guarantees the value of every item. NDJC will provide an independent appraisal by a graduate gemologist (GIA) and certified appraiser upon request. This is an independent service subject to scheduling. Please allow 2 weeks to complete. Appraisal services may be requested for all jewelry at a charge of $50.
All nu day engagement rings include an appraisal with no charge upon request. This service will impact lead times by approximately 7 to 10 days.
All nu day jewelry co. items come with a Lifetime Warranty designed to protect our customers against any manufacturer’s defect. Any item returned for a manufacturer’s defect will be repaired or replaced at no charge. All manufacturer warranty work is covered by NDJC including any shipping charges. All warranty items must be returned with a return authorization code which will be provided by completing the return authorization form. The link is provided in the footer of our website.
Important warranty information: Normal daily use over time may result in needed repair work, typically re-tipping or re-rhodium for white gold or platinum items. Normal wear and tear is not considered a manufacturers’ defect. Normal wear and tear is the responsibility of the customer. Any charges related to normal wear and tear will be completed at NDJC’s cost without markup. NDJC will happily provide this service and provide receipt of actual charges.